Exchange window
Please contact us within 7 days of receiving your order. Requests made after this window may not be accepted.
Exchange Policy
Changed your mind?
You have 7 days to request an exchange.
We know sizing can be tricky online. If something does not feel right, we will do our best to help you exchange it without making the process complicated.
Condition of the item
The item should be unworn, unwashed and returned with its original tags and packaging. Please try garments on carefully and avoid perfume, makeup, deodorant marks or any sign of use.
Size exchanges
If you ordered the wrong size, we can exchange it subject to stock availability. If your preferred size is unavailable, we will help you choose another item or discuss store credit.
Wrong or damaged item
If we sent the wrong item or your order arrived damaged, please contact us within 48 hours and share clear photos. We will arrange the next step and cover the return delivery in genuine cases.
Return delivery charges
For size or preference-based exchanges, return and redelivery charges are paid by the customer. If the mistake is from our side, we will cover the delivery cost.
Items we cannot exchange
Items that have been worn, washed, altered, damaged after delivery or returned without tags may be refused. Final-sale items and personal-use items may also be excluded unless they arrived faulty.
Refunds
Our standard resolution is an exchange or store credit. A refund may be considered only where we cannot provide a suitable replacement or where the issue was caused by us.
How It Works
Requesting an exchange is simple.
- Contact us with your order number and the item you want to exchange.
- Tell us the size or product you would like instead.
- Pack the item securely in its original packaging.
- Once we receive and inspect it, we will arrange the replacement.
Still Unsure?
Talk to us before you return it.
Send us your order number and a quick photo of the item. Our team will guide you on the next step.
Contact support