Shipping policy

SHIPPING POLICY

LOOMX — Pakistan
Last updated: July 6, 2026

LOOMX provides nationwide delivery across Pakistan through trusted courier partners.

1. Delivery Coverage

Orders can be delivered to serviceable locations throughout Pakistan.

Some remote or restricted areas may require additional delivery time depending on courier availability.

2. Shipping Charges

LOOMX currently offers complimentary standard delivery across Pakistan.

Any exceptional delivery charge applicable to a remote location, special order or future shipping promotion will be clearly displayed before checkout.

3. Order Processing and Delivery Time

Orders are normally processed and dispatched within 1–2 working days after confirmation.

Most orders are delivered within 3–6 working days after order confirmation.

Delivery may take longer during:

  • Public holidays

  • Major product launches or sales

  • Extreme weather conditions

  • Courier disruptions

  • Delivery to remote locations

Working days do not include Sundays or official public holidays.

4. Cash on Delivery

Cash on Delivery is available for eligible orders across Pakistan.

Customers should provide a complete address and an active phone number and ensure that someone is available to receive the parcel.

Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future orders.

5. Order Confirmation and Tracking

After an order has been dispatched, tracking information may be shared through email, SMS, WhatsApp or another available communication channel.

Courier tracking may take several hours to become active after dispatch.

6. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information.

LOOMX is not responsible for delays or unsuccessful delivery attempts caused by:

  • An incorrect address

  • An incomplete address

  • An unavailable phone number

  • The customer being unavailable to receive the parcel

  • Refusal of a confirmed order

Contact LOOMX as soon as possible when an address correction is required. Address changes may not be possible after an order has been dispatched.

7. Delayed or Missing Orders

Courier timelines are estimates and cannot be guaranteed in every situation.

When an order is delayed beyond the expected delivery period, contact LOOMX with the order number so the shipment can be investigated with the courier.

8. Damaged Parcels

When a parcel appears visibly damaged at delivery, customers should photograph the parcel before opening it.

Any damaged, defective or incorrect product should be reported within 48 hours of delivery with:

  • The order number

  • Clear product photographs or video

  • A photograph of the shipping label

  • Photographs of the parcel packaging

Verified cases will be handled according to the LOOMX Returns, Exchanges & Refund Policy.

9. Contact Information

For delivery and tracking assistance:

Email: loomx.store@gmail.com
WhatsApp: +92 306 0056669
Instagram: @loomx.store

Customer support is available Monday to Saturday, 11:00 AM–7:00 PM Pakistan Standard Time.