Refund policy

RETURNS, EXCHANGES & REFUND POLICY

LOOMX — Pakistan
Last updated: July 6, 2026

At LOOMX, we want every customer to be satisfied with their order. Eligible products may be returned or exchanged within 7 days of delivery, subject to the conditions below.

1. Return and Exchange Eligibility

A return or exchange request must be submitted within 7 days of receiving the order.

To qualify:

  • The product must be unused, unworn and unwashed.

  • All original tags must remain attached.

  • The product must be returned in its original packaging.

  • The product must be free from stains, fragrances, damage or alterations.

  • A valid order number or proof of purchase must be provided.

Products that do not meet these conditions may not be accepted.

2. Size Exchanges

Size exchanges are available subject to stock availability.

Customers should review the product size chart before placing an order. When the requested replacement size is unavailable, the customer may choose another eligible product or request a refund according to this policy.

3. Non-Returnable Products

The following products cannot be returned or exchanged:

  • Products explicitly marked as “Final Sale”

  • Customised or personalised products

  • Products that have been worn, washed, altered or damaged after delivery

  • Products returned without their original tags or packaging

A product is not considered Final Sale merely because it is being sold at a promotional or discounted price. Final Sale status must be clearly mentioned on the product page before purchase.

4. Incorrect, Defective or Damaged Products

When an incorrect, defective or damaged product is delivered, contact LOOMX within 48 hours of receiving the parcel.

Please provide:

  • Your order number

  • Clear photographs or a short video of the issue

  • Photographs of the product packaging and shipping label

After verification, LOOMX will arrange an exchange or refund without charging the customer additional return-delivery costs.

5. Return Delivery Charges

Customers are responsible for return-delivery charges for size changes, preference-based returns and other non-defective products.

LOOMX will cover the return-delivery cost when:

  • The wrong product was delivered

  • The wrong size was sent

  • The product arrived defective or damaged

Customers should use a traceable courier service when returning a product.

6. Refund Process

Returned products are inspected after being received by LOOMX.

Customers will normally be informed about approval or rejection within 2–3 working days of inspection.

Approved refunds will normally be processed within 5–7 working days.

Refunds for Cash on Delivery orders may be transferred through a bank account, Easypaisa or JazzCash. Online payments will normally be returned through the original payment method where available.

Any original delivery charges are non-refundable unless the delivered product was incorrect, defective or damaged.

7. How to Request a Return or Exchange

Contact LOOMX before sending a product back. Return instructions and the appropriate return location will be provided after the request has been reviewed.

Email: loomx.store@gmail.com
WhatsApp: +92 306 0056669
Instagram: @loomx.store

Please do not send a return without first contacting LOOMX.