Shipping Policy

On the way.

We deliver across Pakistan.

Once your order is confirmed, our team prepares it carefully and hands it over to the courier. We keep the process simple and let you know if anything causes a delay.

01

Order confirmation

Orders may be confirmed by call, SMS or WhatsApp before dispatch. Please make sure the phone number and delivery details you enter are correct.

02

Processing time

Most confirmed orders are prepared within 1–2 working days. During launches, sales or public holidays, processing can take a little longer.

03

Estimated delivery time

Major cities usually receive orders within 2–4 working days after dispatch. Other cities and remote areas may take around 4–7 working days.

04

Cash on delivery

Cash on Delivery is available on eligible orders across Pakistan. Please keep the order amount ready and make sure someone is available to receive the parcel.

05

Delivery charges

Delivery charges are shown at checkout before you place the order. Any free-delivery offer will only apply where clearly mentioned on the website or during a campaign.

06

Address changes

If you need to change the address or phone number, contact us as soon as possible. Once the parcel has been dispatched, we may not be able to update the details.

07

Failed delivery attempts

If the courier cannot reach you or the parcel is refused, it may be returned to us. A new delivery can require confirmation and additional delivery charges.

08

Delayed or missing parcels

Courier delays can happen. If tracking has not updated for several working days, contact us with your order number and we will follow up with the courier.

What Happens Next

From checkout to delivery.

  1. Place your order with complete contact and delivery details.
  2. Our team confirms and prepares the order for dispatch.
  3. The courier collects the parcel and tracking becomes available.
  4. Keep your phone available so the rider can complete delivery.

Need An Update?

Send us your order number.

If your parcel seems delayed or the tracking has not moved for a while, contact us and we will check it with the courier.

Contact support